Editware Customer Service
Service and Maintenance Contracts
24-Hour Telephone Support Line
Editware has telephone support for operational questions or
service requirements around the clock, seven days a week. If
you should need to contact us outside of normal business hours
(Monday-Friday 8:00am to 5:00pm PST) or on a holiday, you will
hear our voice mail prompt you to leave a message. PLEASE leave
your name and a return telephone number so our "on call"
customer service engineer will be able to call you right back
after they are paged.
We also check email regularly for your important communications.
Please feel free to send your comments or suggestions to email@example.com.
Go to our Questions/Comments/Suggestions Quick Form. Click the buttons
on your areas of concern, input your service issue in the comment
box, and submit the form. It's easy and is emailed directly to
On-Board Diagnostics: The on-board diagnostics can
be run via setting the BOOT
thumbwheel to 6 (0=floppy, 2=ram, 4=hard drive,
6=eprom). This runs the start-up diagnostics and allows specific
testing of the various parts of the editing system.